My account

Troubleshoot account issue

• Why hasn't my verification email come through?
• I'm having trouble signing in - can you help?
• I've forgotten my password - what can I do?

Make changes to my account

• Where can I find my certificates?
• What is my Bright Network ID?
• How can I update my details on my Bright Network account?
• Please can I delete my Bright Network account?
• Please can I unsubscribe from emails from Bright Network?

Sign up

• Why isn't my university or school name available to sign up with?
• Why isn't my degree subject available to sign up with?
• Why hasn't my verification email come through?